FAQ
General
I feel like I want to harm or kill myself, can you help me?
Please immediately dial 911 for help. Physicians NOW is not equipped to treat patients who are in crisis or in the midst of an emergency.
Do I need a Florida address for you to treat me?
Currently, our physicians and psychologists may only treat Florida part and full year residents, but keep checking back as we plan to expand into other states.
I am a Florida resident, but I am traveling right now. Can the doctor see me?
Yes, as long as you have a valid Florida address, the doctor can see you regardless of where you happen to be. Our doctors and can prescribe most medications to 95% of pharmacies in the US.
I haven't heard of face to face telemedicine before; do patients like it as much as in person visits with their doctor?
Yes! Telemedicine or telehealth has been growing and evolving for years. Studies have shown that patients rate telemedicine for emotional issues as good or better than the traditional in-office experience.
How does it all work?
When you make an appointment, you can select the doctor you want to see based on their availability. When it’s time for your appointment, you can visit with the doctor face to face live online, similar to FaceTime or Skype but with military grade security to protect your privacy. The experience will be the same as if you were literally sitting in front of the doctor at his/her office.
Can I see the doctor from any place where I feel comfortable?
As long as you are in a quiet place and have a good internet connection, you can see the doctor from almost anywhere. It’s all about where you feel comfortable; the possibilities are endless.
Note that for your safety, the doctor will dismiss you if you attempt to have a visit while operating a motor vehicle or other dangerous machinery.
Do I need any special expensive videoconferencing or medical equipment?
No, our system works with what you already have. All you need is a typical internet connected smart-phone, tablet, or a computer with a camera and mic. In general, if your equipment is under five years old, you should be good to go.
Can I see the same doctor every time?
We want you to have a great professional bond with your doctor, so we encourage you to see the same doctor each visit. Since appointments are based on availability, we will automatically book you a follow up appointment shortly after you complete each visit.
You will be able to see that appointment on your portal (and the app) and you will also receive an email confirmation.
Can you treat me for all of my medical needs or a complex psychiatric disorder like schizophrenia?
Our scope of practice is limited to the assessment and treatment of common behavioral health issues, specifically.. 1) Anxiety 2) Adult ADD/ADHD, 3) Depression, 4) Insomnia, and 5) Tobacco Cessation.
Can you treat my son or daughter?
Only if your son or daughter is at least 18 years of age and a Florida resident. We currently do not treat minors even with parental consent.
You text me appointment reminders. Can I reply and ask you questions?
To protect your privacy, we do not discuss medical issues by text. If you text a medical or treatment related question, you will likely receive a response requesting that you call us.
If you cannot make a scheduled appointment, you can cancel or reschedule it online or by emailing
Do you have a patient portal to send documents back and forth privately?
Yes, If you login herefrom a web browser on a PC or Mac, you can upload documents to us or download documents that we uploaded for you.
Why do you call me back when I email you a medical question?
We want to ensure your privacy. Email can be easilly compromised and we want to be sure we are talking to our patient and not someone who took control of your computer. To secure your privacy, we suggest that you do not email medical questions.
I need to speak to someone-what are your office hours?
We are in the office and answer phones from 9AM-6PM ET on weekdays. At all other times including weekends and holidays, you may leave us a voicemail message. We will typically get back to you on the next business day for routine matters.
Note that if you are having a medical emergency, you should immediately call 911 for help.
Appointments
How do I make an appointment?
Call our office.
How do I cancel or change an appointment?
After initially making an appointment, the system allows you to cancel or change the appointment for a short period of time before it is locked in. Once the system locks the appointment in, it is necessary to email us at info@padgettmedicalcenter.com
How often do I have to be seen?
The frequency of follow-up visits is based upon your doctor’s professional judgement and your needs, so in some cases it may be two weeks and in other cases it may be two months. It’s all about tailoring the treatment to your needs.
I made an appointment online and received an email confirmation. A little while later, I received an updated confirmation for the same time. What does this mean?
No need to worry. This just means that a scheduler confirmed your appointment.
Why was I charged a no-show fee?
If you are charged a no-show fee, it is because our doctor waited for you but you did not show up to your appointment. If you email us with any changes before your scheduled appointment at info@padgettmedicalcenter.com you will never have to worry about incurring this fee.
Prescriptions
Can you physicians prescribe medications for me?
We have invested in the most advanced technology that lets us e-prescribe all of your medications. That means, your prescriptions should be ready when you arrive at your pharmacy.
Do all pharmacies accept e-prescriptions?
About 95% of them do. If your pharmacy is in the 5% that does not, we can find a pharmacy in your area that does. Your pharmacist plays an important role on the care team, so we encourage all of our patients to use one pharmacy for all of their prescriptions.
Can the doctor order medical cannabis for me if s/he thinks it would help in my case?
No, this is not something that our doctors can help you with.
My medication was lost, stolen or misplaced. Can you replace it?
If the medication is not a controlled substance, our doctors can likely replace it. However, we cannot replace controlled substances. For that reason, it is important that you safeguard your medications to prevent loss or theft.
My insurance company wants a prior authorization completed. Can you assist?
We can usually help get your medication covered. Just ask your pharmacy to fax the rejection along with your insurance information to 352-369-0107 (Ocala) or 813-908-7711 (Tampa). We will promptly submit a prior authorization request to your insurance company.
Can you mail me a paper prescription?
We do not use paper; we use only electronic prescriptions to give our patients the highest levels of service and security.
How do I transfer my prescription to a different pharmacy?
In most cases your pharmacist can coordinate the transfer. If they cannot assist, please call our medical assistant line at 813-888-7710 and we can help you.
Billing
What insurance do you accept?
We do not accept insurance of any type. We will provide a bill and consult report that you may submit for out-of network reimbursement.
What is your fee schedule?
You can find our current schedule of fees
Your system showed and billed a lower fee than what is listed in your fee schedule?
There may be times that you are initial visits are charged $125 due to a technical limitation. We fix any of these every errant charges each evening so the charge appears correctly on your credit card statement
When do I pay my bill?
All fees are charged to your credit or debit card immediately before you see the doctor.
What methods of payment do you accept?
We accept credit and debit cards bearing a Mastercard, Visa, American Express or Discover logo.
The physician didn't prescribe the medication I wanted; can I get my money back?
No, because our physician’s treat you based on their professional judgement. Our fees are for your doctor’s time and expertise, not based on what prescriptions were or were not issued.
I don't understand the charge on my credit card. How can I investigate it?
Just email us at billing@physicians-now.com and we will be happy to investigate your question.
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